Once you submit debt to CCA, you will be allocated your own personal CCA Case Manager who will oversee the collection of your debt through the various stages of the CCA Recovery Process.

STAGE 1- THE INITIAL (DEMAND) STAGE

At this initial stage, your Case Manager will liaise with CCA’s Collection Officers and CCA’s in-house lawyers, Geoffrey Mendelson Lawyers to analyse your specific case to determine the most appropriate method of recovery.

Recovery methods at this stage will usually involve carefully targeted telephone calls or tailored legal letters of demand sent on your behalf at no cost to you

In the event that a debtor cannot be located, CCA will conduct a free location search (skip trace) to ascertain the whereabouts of the debtor. In the event the debtor is still not able to be located, CCA will seek instructions to conduct an Advanced Skip Trace.